Assessment of IT management maturity and optimization according to ITIL and COBIT methodologies

Service

The services of evaluating maturity of IT management processes and increasing their efficiency based on the ITIL (Information Technology Infrastructure Library) and COBIT (Control Objectives for Information and Related Technology) methodologies are intended for organizations that want to develop effective information technology management processes and ensure the alignment of the application of information technologies with organizational goals.

Assessing the maturity of IT management processes according to the COBIT (Control Objectives for Information and Related Technology) methodology allows to determine IT governance and management goals, as well as the possibility of achieving them and to assess the maturity level of these processes according to the criteria defined in the COBIT methodology. Typically, the maturity assessment of IT management processes analyzes the following areas:

• EDM01 – Ensured Governance Framework Setting and Maintenance
• EDM02 – Ensured Benefits Delivery
• EDM03 – Ensured Risk Optimization
• EDM04 – Ensured Resource Optimization
• EDM05 – Ensured Stakeholder Engagement
• APO01 – Managed I&T Management Framework
• APO02 – Managed Strategy
• APO12 – Managed Risk
• APO13 – Managed Security
• BAI02 – Managed Requirements Definition
• DSS01 – Managed Operations

CThe COBIT methodology allows to measure the current level of maturity of IT management processes, and to set the goals for its development, as well as to evaluate the achieved improvements.

Streamlining IT management processes according to the ITIL (English) methodology helps to increase the benefits provided by the information technologies used, increase efficiency and the degree of process automation, and reduce operational costs and complexity, in order to create an optimal information technology resource management strategy. The ITIL methodology focuses on the following IT process management areas:

• IT service strategy
• Execution of IT processes (IT Service operations)
• Improvement and development of IT processes (Service Improvement)

Process

• We analyze the existing IT management processes and perform maturity level assessment according to the COBIT methodology
• We determine the goals of IT governance and management, as well as evaluate possibility to achieve them
• We define an optimal information technology management process model that meets the organization’s needs
• We create the plan for developing more mature and efficient IT management processes
• If needed, we help to implement the steps defined in the IT management processes development plan

Results

• Maturity assessment report of IT management services is created, which describes the current maturity level of IT management processes
• Information technology management goals are defined and aligned with organizational business goals
• Business critical IT management processes are identified together with the corresponding requirements
• IT management processes are implemented in accordance to the ITIL methodology

Benefits

• Maturity of IT management processes has been evaluated
• IT management goals are aligned with the organization’s core goals
• Human, financial and other resources are purposefully directed to the development and maintenance of essential IT management processes
• Effective IT management processes ensure the quality of the services that are being provided

Links

• Information on ITIL: What is ITIL®? | Axelos
• Information on COBIT: COBIT | Control Objectives for Information Technologies | ISACA